Shipping policy

After you place your order, we allow 1-2 business days for your order to be carefully packed and ready for shipping. Please note that the cut-off time for orders is 11 PM Amsterdam time.

Here you can find a detailed overview of the average shipping times per location after the order has been processed:

• United Kingdom
• 6-12 business days

Once your order has been shipped, you will receive a notification email with a tracking number so you can track your package. If you have any questions or concerns regarding your shipment, please do not hesitate to contact our dedicated customer service team at info@mystique-fashion.com who will be happy to assist you.

Defective and/or wrong product?
How annoying! Unfortunately, it can happen that your product gets damaged during transport or that the wrong product is delivered. For this, we always deliver a new package free of charge the first time and unfortunately we cannot make a refund. If it arrives defective the second time? Then pay we will refund your full purchase price.

Lost package / returned package ?
In case a packet is lost or not has been delivered due to logistical reasons, we will always send a new package before proceeding with our refund and return policy. 

Delivery during not at home or at the post office
If a package is delivered to the door or dropped off is at a post office has Mystique-fashion the costs incurred to deliver the package. If the package is not accepted or not picked up from the post office, it will automatically be returned to the supplier and its we are entitled to retain €15 from the amount you receive back.

Cancellation of placed orders
Our orders are immediately put into the processing process, so cancellation is unfortunately not possible.