Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If you are not, here’s how our return, refund, and exchange process works.

Key Details:

  • Return Period: 30 days from delivery date
  • Restocking Fee: A fee of 25% of the item price will be deducted from the refund to cover the cost of restocking.
  • Refund Time: Within 7 days
  • Shipping Costs for Returns: Paid by the customer

Return Window

You have 30 days from the delivery date to return your items. To begin the return process, contact us at info@mystique-fashion.com. Please make sure the items are unused, unworn, and still in their original packaging with all tags attached.

Returns are not accepted if more than 30 days have passed since the delivery date.

Return Process

  • Please contact us first: Send an email to info@mystique-fashion.com with your order details and the reason for the return. Items returned without prior approval will not be accepted.
  • Follow the instructions: Once your return request is approved, you will receive instructions on how to return the item.
  • Pack it well: Make sure the product is packed well to avoid damage during transportation.
  • Return Shipping Costs: Customers are responsible for return shipping costs

Refunds

After we receive your returned package, we’ll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. A fee of 25% of the item price will be deducted from the refund to cover the cost of restocking.

Information about the company


Information about the company
Mystique Fashion is managed by The Loc Pod Ltd, a London-based company.

Address:
411–415 Wick Lane,
London, E3 2JG, United Kingdom

E-mail: info@mystique-fashion.com
Phone Number: +31647898712
Company Registration Number (Business ID): 14877114
VAT: GB459375118

Customer Service Hours:
Monday - Friday: 08:00 am - 6:00 pm GMT