Returns and Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your product is unused and in its original packaging, you are still within the 30-day purchase period, and the product meets the conditions below, we will gladly offer you your money back! We have a 100% satisfaction or money back guarantee because we believe our products are of the highest quality and will exceed your expectations.

To initiate a return, you can contact us at info@mystique-fashion.com

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at info@mystique-fashion.com

Damage and Issues
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess and resolve the issue.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 days cooling off period
Notwithstanding the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days of purchase, for any reason and without justification. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging, unsealed. You will also need the receipt or proof of purchase.

Items that are not eligible for a full return
Free/promotional items are not eligible for a refund. If the above return conditions are met and the return is approved, you will receive a credit note.

Why can't the beauty & health products are not returned?
A list of hygiene products that cannot be returned and refunded (the list is not exhaustive): underwear, bikini, make-up, hair styling products, beauty products, etc. We take hygiene and public safety seriously and do not allow the return of beauty and health products for the safety of all our customers. We are not alone in this. Other suppliers of beauty and health products do not allow returns for the same reasons. 

Refunds
We will let you know if the refund is approved or not. If approved, you will automatically receive your money back via your original payment method within 14 days. Please note that it may take some time for your bank or credit card company to process your refund.

If more than 15 business days have passed since we approved your return, please contact us at info@mystique-fashion.com